現在の仕事に満足していますか。自分がやっていることに満足していますか。自分のレベルを高めたいですか。では、仕事に役に立つスキルをもっと身に付けましょう。もちろん、IT業界で働いているあなたはIT認定試験を受けて資格を取得することは一番良い選択です。それはより良く自分自身を向上させることができますから。もっと大切なのは、あなたもより多くの仕事のスキルをマスターしたことを証明することができます。では、はやくISEBのBH0-006認定試験を受験しましょう。この試験はあなたが自分の念願を達成するのを助けることができます。試験に合格する自信を持たなくても大丈夫です。JapanCertへ来てあなたがほしいヘルパーと試験の準備ツールを見つけることができますから。JapanCertの資料はきっとあなたがBH0-006試験の認証資格を取ることを助けられます。
あなたの夢は何ですか。あなたのキャリアでいくつかの輝かしい業績を行うことを望まないのですか。きっと望んでいるでしょう。では、常に自分自身をアップグレードする必要があります。IT業種で仕事しているあなたは、夢を達成するためにどんな方法を利用するつもりですか。実際には、IT認定試験を受験して認証資格を取るのは一つの良い方法です。最近、ISEBのBH0-006試験は非常に人気のある認定試験です。あなたもこの試験の認定資格を取得したいのですか。さて、はやく試験を申し込みましょう。JapanCertはあなたを助けることができますから、心配する必要がないですよ。
君はまだISEB BH0-006認証試験を通じての大きい難度が悩んでいますか？ 君はまだISEB BH0-006認証試験に合格するために寝食を忘れて頑張って復習しますか？ 早くてISEB BH0-006認証試験を通りたいですか？JapanCertを選択しましょう！JapanCertはきみのIT夢に向かって力になりますよ。
試験番号：BH0-006問題集
試験科目：ISEB 「ITIL V3 Foundation Certificate in IT Service Management」
最近更新時間：2013-12-01
問題と解答：418
JapanCertはISEBのBH0-006認定試験に対して問題集を提供しておるサイトで、現場のISEBのBH0-006試験問題と模擬試験問題集を含みます。ほかのホームページに弊社みたいな問題集を見れば、あとでみ続けて、弊社の商品を盗作することとよくわかります。ass4Testが提供した資料は最も全面的で、しかも更新の最も速いです。
ITテストと認定は当面の競争が激しい世界でこれまで以上に重要になりました。それは異なる世界の未来を意味しています。ISEBのBH0-006の試験はあなたの職場生涯で重要な画期的な出来事になり、新しいチャンスを発見するかもしれません。ところが、ISEBのBH0-006の試験にどうやって合格しますか。心配することはないですよ、ヘルプがあなたの手元にありますから。JapanCertを利用したら恐いことはないです。JapanCertのISEBのBH0-006の試験問題と解答は試験準備のパイオニアですから。
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NO.1 Which of the following activities is NOT a part of the Deming Cycle?
A.Act
B.Plan
C.Do
D.Coordinate WArialZ
ANSWER: d
ISEB過去問 BH0-006 BH0-006過去問 BH0-006 BH0-006練習問題
NO.2 Which process is responsible for discussing reports with customers showing whether services have
met their targets?
A.Continual Service Improvement
B.Business Relationship Management
C.Service Level Management
D.Availability ManagementWArialZ
ANSWER: c
ISEB BH0-006練習問題 BH0-006認証試験 BH0-006 BH0-006 BH0-006参考書
NO.3 What would you use the seven Rs of Change Management for?
A.To assist with the impact analysis for a Change request
B.To review changes after they have been implemented
C.To allocate the roles and responsibilities during the Change Management process
D.To act as a framework for implementing a ChangeWArialZ
ANSWER: a
ISEB BH0-006 BH0-006認定資格 BH0-006 BH0-006問題集 BH0-006
NO.4 Defining the processes needed to operate a new service is part of:
A.Service Design: Design the processes
B.Service Strategy: Develop the offerings
C.Service Transition: Plan and prepare for deployment
D.Service Operation: IT Operations Management WArialZ
ANSWER: a
ISEB BH0-006 BH0-006参考書 BH0-006認定証
NO.5 Which of the following would be defined as part of every process?
1. Roles
2. Activities
3. Functions
4. Responsibilities
A.1 and 3 only
B.All of the above
C.2 and 4 only
D.1, 2 and 4 only WArialZ
ANSWER: d
ISEB認定証 BH0-006認定試験 BH0-006 BH0-006認証試験
NO.6 A change process model should include:
1. The steps that should be taken to handle the change with any dependences or co-processing defined,
including handling issues and unexpected events
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures
A.1, 2 and 3 only
B.All of the above
C.1 and 2 only
D.1, 2 and 4 only WArialZ
ANSWER: a
ISEB BH0-006 BH0-006 BH0-006 BH0-006参考書 BH0-006過去問
NO.7 In the Continual Service Improvement (CSI) model, the stage 'How do we get there?' is underpinned
by which set of activities?
A.Baseline assessments
B.Service and process improvements
C.Taking measurements and recording metrics
D.Setting measurement targetsWArialZ
ANSWER: b
ISEB認定試験 BH0-006 BH0-006
NO.8 Which of the following activities are helped by recording relationships between Configuration Items
(CIs)?
1. Assessing the impact and cause of Incidents and Problems
2. Assessing the impact of proposed Changes
3. Planning and designing a Change to an existing service
4. Planning a technology refresh or software upgrade
A.1 and 2 only
B.All of the above
C.1, 2 and 4 only
D.1, 3 and 4 onlyWArialZ
ANSWER: b
ISEB BH0-006過去問 BH0-006 BH0-006
NO.9 Which of the following do Technology metrics measure?
A.Components
B.Processes
C.The end to end service
D.Customer satisfactionWArialZ
ANSWER: a
ISEB問題集 BH0-006 BH0-006
NO.10 Which process is responsible for recording the current details, status, interfaces and dependencies of
all services that are being run or being prepared to run in the live environment?
A.Service Level Management
B.Service Catalogue Management
C.Demand Management
D.Service TransitionWArialZ
ANSWER: b
ISEB認定証 BH0-006認定資格 BH0-006 BH0-006認定証 BH0-006
NO.11 Which of the following Availability Management activities are considered to be proactive as opposed to
reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability
A.All of the above
B.1 and 2 only
C.1 and 3 only
D.2 and 3 only WArialZ
ANSWER: b
ISEB BH0-006 BH0-006 BH0-006 BH0-006 BH0-006
NO.12 Which of the following is a responsibility of Supplier Management?
A.Development, negotiation and agreement of Service Level Agreements (SLAs)
B.Development, negotiation and agreement of contracts
C.Development, negotiation and agreement of the Service Portfolio
D.Development, negotiation and agreement of organizational Level Agreements (OLAs)WArialZ
ANSWER: b
ISEB練習問題 BH0-006認証試験 BH0-006認証試験 BH0-006
NO.13 What would be the next step in the Continual Service Improvement (CSI) Model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?
A.What is the Return On Investment (ROI)?
B.How much did it cost?
C.How do we keep the momentum going?
D.What is the Value On Investment (VOI)?WArialZ
ANSWER: c
ISEB問題集 BH0-006 BH0-006認証試験
NO.14 Which of the following is NOT an example of a Service Provider Type?
A.Internal service provider
B.External service provider
C.Third-party provider
D.Shared services unit WArialZ
ANSWER: c
ISEB BH0-006 BH0-006認定試験
NO.15 The BEST definition of an Incident is:
A.An unplanned disruption of service unless there is a backup to that service
B.An unplanned interruption or reduction in the quality of an IT Service
C.Any disruption to service whether planned or unplanned
D.Any disruption to service that is reported to the Service Desk, regardless of whether the service is
impacted or not WArialZ
ANSWER: b
ISEB BH0-006 BH0-006 BH0-006過去問 BH0-006練習問題
NO.16 The consideration of business outcomes and value creation are principles of which part of the Service
Lifecycle?
A.Continual Service Improvement
B.Service Strategy
C.Service Design
D.Service TransitionWArialZ
ANSWER: b
ISEB認定証 BH0-006過去問 BH0-006 BH0-006認定試験 BH0-006認証試験
NO.17 "Service Management is a set of specialised organizational capabilities for providing value to
customers in the form of services".
These specialised organizational capabilities include which of the following?
A.Applications and Infrastructure
B.Functions and Processes
C.Service Pipeline and Service Catalogue
D.Markets and Customers WArialZ
ANSWER: b
ISEB認証試験 BH0-006練習問題 BH0-006認定試験 BH0-006参考書
NO.18 A Known Error has been raised after diagnosis of a Problem was complete but before a workaround
has been found. Is this a valid approach?
A.Yes
B.No, the workaround must be found before a Known Error is created
C.No, a Known Error can only be raised after the permanent resolution has been implemented
D.No, a Known Error must be raised at the same time as a problemWArialZ
ANSWER: a
ISEB過去問 BH0-006 BH0-006参考書
NO.19 Which of the following is NOT a benefit of using public frameworks and standards?
A.Knowledge of public frameworks is more likely to be widely distributed
B.They are always free ensuring they can be implemented quickly
C.They are validated across a wide range of environments making them more robust
D.They make collaboration between organizations easier by giving a common language WArialZ
ANSWER: b
ISEB認定証 BH0-006 BH0-006 BH0-006
NO.20 Which of the following BEST describes 'Partners' in the phrase "People, Processes, Products and
Partners"?
A.Suppliers, manufacturers and vendors
B.Customers
C.Internal departments
D.The Facilities Management function WArialZ
ANSWER: a
ISEB認証試験 BH0-006 BH0-006参考書 BH0-006
NO.21 Within Service Design, what is the key output handed over to Service Transition?
A.Measurement, methods and metrics
B.Service Design Package
C.Service Portfolio Design
D.Process definitions WArialZ
ANSWER: b
ISEB認定資格 BH0-006練習問題 BH0-006認定証
NO.22 Which of the following is NOT the responsibility of the Service Catalogue Manager?
A.Ensuring that information in the Service Catalogue is accurate
B.Ensuring that information within the Service Pipeline is accurate
C.Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
D.Ensuring that all operational services are recorded in the Service CatalogueWArialZ
ANSWER: b
ISEB BH0-006 BH0-006
NO.23 What does a service always deliver to customers?
A.Applications
B.Infrastructure
C.Value
D.Resources WArialZ
ANSWER: c
ISEB BH0-006認定証 BH0-006練習問題 BH0-006練習問題 BH0-006
NO.24 Which processes review Underpinning Contracts on a regular basis?
A.Supplier Management and Service Level Management
B.Supplier Management and Demand Management
C.Demand Management and Service Level Management
D.Supplier Management, Demand Management and Service Level Management WArialZ
ANSWER: a
ISEB認定資格 BH0-006 BH0-006 BH0-006問題集 BH0-006
NO.25 Implementation of ITIL Service Management requires preparing and planning the effective and
efficient use of:
A.People, Process, Partners, Suppliers
B.People, Process, Products, Technology
C.People, Process, Products, Partners
D.People, Products, Technology, Partners WArialZ
ANSWER: c
ISEB問題集 BH0-006 BH0-006練習問題 BH0-006
NO.26 Which of the following statements about communication within Service Operation are CORRECT?
1. All communication must have an intended purpose or resultant action
2. Communication should not take place without a clear audience
A.1 only
B.2 only
C.Both of the above
D.None of the above WArialZ
ANSWER: c
ISEB BH0-006 BH0-006認証試験 BH0-006 BH0-006
NO.27 Which is the BEST definition of a Configuration Item (CI)?
A.An item of hardware or software registered in the asset database
B.A collection of information used to describe a hardware or software item
C.An asset, service component or other item that is, or will be, under the control of Configuration
Management
D.Information recorded by the Service Desk when an Incident is reportedWArialZ
ANSWER: c
ISEB BH0-006認定資格 BH0-006 BH0-006
NO.28 Implementation of ITIL Service Management requires preparing and planning the effective and
efficient use of:
A.People, Process, Partners, Suppliers
B.People, Process, Products, Technology
C.People, Process, Products, Partners
D.People, Products, Technology, Partners WArialZ
ANSWER: c
ISEB BH0-006練習問題 BH0-006問題集 BH0-006 BH0-006認定資格 BH0-006
NO.29 Which stage of the Change Management process deals with what should be done if the change is
unsuccessful?
A.Remediation Planning
B.Categorization
C.Prioritization
D.Review and Close WArialZ
ANSWER: a
ISEB BH0-006 BH0-006認定証 BH0-006認定証
NO.30 Which of the following do Service Metrics measure?
A.Processes and functions
B.Maturity and cost
C.The end to end service
D.Infrastructure availability WArialZ
ANSWER: c
ISEB参考書 BH0-006 BH0-006認定試験 BH0-006 BH0-006練習問題
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