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試験番号：132-S-708.1 試験問題集試験科目：「Specialist: Avaya Voice Self-Service Design Elective Exam」
最近更新時間：2014-05-26
問題と解答：77
>>詳しい紹介はこちら
試験番号：3203 学習教材試験科目：「Avaya Aura Messaging Implementation and Maintenance Exam」
最近更新時間：2014-05-26
問題と解答：69
>>詳しい紹介はこちら
試験番号：7003-1 復習資料試験科目：「Avaya Communication Server 1000 for Avaya Aura Implementation Exam」
最近更新時間：2014-05-26
問題と解答：65
>>詳しい紹介はこちら
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NO.1 An Avaya Voice Self-Service customer has a limited service contract for IT and telecommunications.
They only have staff available from 9 a.m. to 5 p.m.; otherwise they are available using a pager. The
contact center uses Avaya contact center and reporting solutions. The contact center has staff onsite 24
hours a day. They actively monitor their agent pool and have offered to monitor Voice Self-Service ports if
they can have access to the data center to monitor the system's health. There are significant security
concerns with providing this type of access to non-technical staff. Which alternative would allow the
contact center personnel some monitoring capabilities?
A.Place the self-service ports behind the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
B.Place the self-service ports in front of the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
C.Place the self-service ports behind the Communication Manager; turn on Redirect On No-Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
D.Place the self-service ports in front the Communication Manager; turn on Redirect On No-Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
Answer:A
Avaya問題集 132-S-708.1認定試験 132-S-708.1番号 132-S-708.1難易度 132-S-708.1
NO.2 A current Avaya Interactive Response (IR) customer is aware that the industry is moving to web-based
self-service architectures. In addition to the benefits of moving to advanced technologies, which two
business elements should be considered? (Choose two.)
A.need to replace the speech servers
B.capital investments in current equipment
C.time needed to convert any existing TAS applications to VoiceXML
D.inability to use VoIP until Avaya Voice Portal has been implemented
Answer:B C
Avaya 132-S-708.1テスト 132-S-708.1 132-S-708.1認定証 132-S-708.1初心者
NO.3 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to process
routine orders to reduce the staffing costs. What are three benefits that this company can expect to derive
from implementing an Avaya Voice Self-Service solution? (Choose three.)
A.Agents can focus on complex customer issues.
B.Solution provides an effective 1-way voicemail solution.
C.Answers to common questions are available at any time.
D.Callers are connected directly to the agent of their choice.
E.Callers can be directed to routine information without agent assistance.
Answer:A C E
Avaya模擬 132-S-708.1関節 132-S-708.1勉強法
NO.4 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to process
routine orders to reduce the staffing costs. They would like to implement a more sophisticated solution for
routing calls to agents, and make it seamless. They want callers to be identified, serviced, and if needed,
routed to an agent with minimal input from the caller. Which product integrates with Avaya Voice
Self-Service solutions to meet this need?
A.IBM WebSphere
B.Avaya Proactive Contact
C.Avaya Interaction Center
D.Call Management System
Answer:C
Avayaふりーく 132-S-708.1問題集 132-S-708.1試験 132-S-708.1
NO.5 A customer currently has one contact center in Denver using Avaya Interactive Response (IR). They
use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these features, their
applications are all written in TAS. They are very satisfied with the state of their current applications. They
are opening a new facility in another location and want to have the same Voice Self-Service applications
in this new location. They need the new location operational in four weeks. Cost is an issue. Since cost
and expediency are primary concerns, what would you suggest to add Voice Self-Service capacity to the
new location?
A.Add Avaya Voice Portal systems/ports in the new location.
B.Add Avaya Dialog Designer systems/ports in the new location.
C.Add Avaya Interactive Response systems/ports in the new location.
D.Add Avaya Interactive Response systems/ports to the primary location.
Answer:C
Avaya資格 132-S-708.1対策 132-S-708.1 132-S-708.1
NO.6 A garden supply retailer begins taking orders for spring bulbs in early winter. Last year, their customers
started calling for order shipment status as early as late winter. The contact center is open Monday
through Friday. This is a seasonal increase in call volume only. Which three benefits would an Avaya
Voice Self-Service solution provide? (Choose three.)
A.Equalize trunking requirements throughout the entire year.
B.Permit callers to connect to an agent during non-business hours.
C.Permit callers to check on the scheduled date of the shipment 24x7.
D.Eliminate the repetitive or routine task of providing the shipping date to the caller.
E.Reduces the time the caller waits for an agent by automatically providing the date of the scheduled
shipment
Answer:C D E
Avaya対策 132-S-708.1赤本 132-S-708.1 132-S-708.1 132-S-708.1 vue
NO.7 Your customer's company has extensive web services architecture. All communication with customers
has been through web chat and email. Customer demand has required the company to setup a call center.
They can only afford to staff a few agents, and firmly believe that a speech application that accesses their
existing web services would fulfill 70-80% of their incoming calls. Which solution would meet their
requirements?
A.Avaya Voice Portal and IVR Designer
B.Avaya Interactive Response and IVR Designer
C.Avaya Voice Portal and Avaya Dialog Designer
D.Avaya Interactive Response and Avaya Dialog Designer
Answer:C
Avaya勉強法 132-S-708.1 vue 132-S-708.1クラムメディア 132-S-708.1費用 132-S-708.1
NO.8 Which two methods can be used to get and put data between Avaya Interactive Response (IR) and
Avaya Interaction Center (IC)? (Choose two.)
A.LAN Gateway
B.DLG Connector
C.VOX Connector provided with IC
D.IC Connector provided with Avaya Dialog Designer
Answer:C D
Avaya費用 132-S-708.1学習 132-S-708.1 132-S-708.1費用 132-S-708.1教育
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