あなたのキャリアでいくつかの輝かしい業績を行うことを望まないのですか。きっとそれを望んでいるでしょう。では、常に自分自身をアップグレードする必要があります。では、IT業種で仕事しているあなたはどうやって自分のレベルを高めるべきですか。実は、CMS7認定試験を受験して認証資格を取るのは一つの良い方法です。Peoplecertの認定試験のCMS7資格は非常に大切なものですから、Peoplecertの試験を受ける人もますます多くなっています。
JapanCertは高品質の製品を提供するだけではなく、完全なアフターサービスも提供します。当社の製品を利用したら、一年間の無料更新サービスを提供します。しかも、速いスピードで受験生の皆様に提供して差し上げます。あなたがいつでも最新の試験資料を持っていることを保証します。
「私はだめです。」という話を永遠に言わないでください。これは皆さんのためのアドバイスです。難しいPeoplecertのCMS7認定試験に合格する能力を持たないと思っても、あなたは効率的な骨の折れないトレーニングツールを選んで試験に合格させることができます。JapanCertのPeoplecertのCMS7試験トレーニング資料はとても良いトレーニングツールで、１００パーセントの合格率を保証します。それに、資料の値段は手頃です。JapanCertを利用したらあなたはきっと大いに利益を得ることができます。ですから、「私はだめです。」という話を言わないでください。諦めないのなら、希望が現れています。あなたの希望はJapanCertのPeoplecertのCMS7試験トレーニング資料にありますから、速く掴みましょう。
現在の社会で人材があちこちいます。IT領域でも同じです。コンピュータの普及につれて、パソコンを使えない人がほとんどいなくなります。ですから、IT業界で勤めているあなたはプレッシャーを感じていませんか。学歴はどんなに高くてもあなたの実力を代表できません。学歴はただ踏み台だけで、あなたの地位を確保できる礎は実力です。IT職員としているあなたがどうやって自分自身の実力を養うのですか。IT認定試験を受験するのは一つの良い方法です。CMS7試験を通して、あなたは新しいスキルをマスターすることができるだけでなく、CMS7認証資格を取得して自分の高い能力を証明することもできます。最近、Peoplecert CMS7試験の認証資格がとても人気があるようになりましたが、受験したいですか。
試験番号：CMS7問題集
試験科目：Peoplecert 「ITIL V3 Foundation 」
最近更新時間：2014-02-17
問題と解答：370
購入前にお試し,私たちの試験の質問と回答のいずれかの無料サンプルをダウンロード：http://www.japancert.com/CMS7.html
NO.1 Which of the following statements is INCORRECT?
A. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
B. The SKMS is part of the Configuration Management System (CMS)
C. The SKMS can include data on the performance of the organization
D. The SKMS can include user skill levels
Answer: B
Peoplecert CMS7 CMS7問題集 CMS7 CMS7 CMS7
NO.2 Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software
Answer: A
Peoplecert認定試験 CMS7 CMS7練習問題
NO.3 What is a RACI model used for?
A. Defining roles and responsibilities
B. Monitoring services
C. Performance analysis
D. Recording Configuration Items
Answer: A
Peoplecert認証試験 CMS7過去問 CMS7過去問 CMS7練習問題
NO.4 Which of the following sentences BEST describes a Standard Change?
A. A change to the service provider's established policies and guidelines
B. A pre-authorized change that has an accepted and established procedure
C. A change that is made as the result of an audit
D. A change that correctly follows the required change process
Answer: B
Peoplecert CMS7 CMS7 CMS7 CMS7過去問 CMS7
NO.5 The BEST description of the purpose of Service Operation is?
A. To decide how IT will engage with suppliers during the Service Management Lifecycle
B. To proactively prevent all outages to IT Services
C. To deliver and support IT Services at agreed levels to business users and customers
D. To design and build processes that will meet business needs
Answer: C
Peoplecert CMS7練習問題 CMS7認定証 CMS7 CMS7練習問題
NO.6 Which role would you MOST expect to be involved in the management of Underpinning Contracts?
A. Service Catalogue Manager
B. IT Designer/Architect
C. Process Manager
D. Supplier Manager
Answer: D
Peoplecert CMS7認定資格 CMS7 CMS7問題集 CMS7練習問題 CMS7認定試験
NO.7 Which of the following module would be MOST useful in helping to define an organizational structure?
A. RACI model
B. Service Model
C. Continual Service improvement (CSI) model.
D. The Deming Cycle
Answer: A
Peoplecert CMS7 CMS7認定試験 CMS7認定証
NO.8 Effective release and deployment management enables the service provider to add value to the
business by?
A. Ensuring that all assets are accounted for
B. Ensures that the fastest servers are purchased
C. Delivering change, faster and at optimum cost and minimized risk
D. Verifying the accuracy of all items in the configuration management database
Answer: C
Peoplecert練習問題 CMS7 CMS7 CMS7認証試験
NO.9 Which of the following is NOT one of the five individual aspects of Service Design?
A. The design of the Service Portfolio, including the Service Catalogue
B. The design of Market Spaces
C. The design of new or changed services
D. The design of the technology architecture and management systems
Answer: B
Peoplecert CMS7参考書 CMS7認証試験
NO.10 In which core publication can you find detailed descriptions of Service Level Management, Availability
Management, Supplier Management and IT Service Continuity Management?
A. Service Transition
B. Service Design
C. Service Strategy
D. Service Operation
Answer: B
Peoplecert問題集 CMS7認証試験 CMS7練習問題 CMS7 CMS7問題集
NO.11 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
C. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
D. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
Answer: B
Peoplecert問題集 CMS7 CMS7過去問 CMS7 CMS7練習問題
NO.12 Which of the following is NOT the responsibility of the Service Catalogue Manager?
A. Ensuring that all operational services are recorded in the Service Catalogue
B. Ensuring that information in the Service Catalogue is accurate
C. Ensuring that information in the Service Catalogue is consistent with information in the Service
Portfolio
D. Ensuring that information within the Service Pipeline is accurate
Answer: D
Peoplecert問題集 CMS7過去問 CMS7 CMS7認定証 CMS7
NO.13 A plan for managing the end of a supplier contract should be created when?
A. The contract is being negotiated
B. The contract is about to be ended
C. The Supplier Manager decides that there is a risk the contract might need to end soon
D. The contract has been agreed
Answer: A
Peoplecert参考書 CMS7 CMS7 CMS7
NO.14 The group that authorizes changes that must be installed faster than the normal process is called the?
A. Emergency CAB (ECAB)
B. Urgent Change Authority (UCA)
C. Urgent Change Board (UCB)
D. CAB Emergency Committee (CAB/EC)
Answer: A
Peoplecert認定資格 CMS7過去問 CMS7認定試験 CMS7認定資格
NO.15 Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Services and Infrastructure
B. Applications and Infrastructure
C. Resources and Capabilities
D. Utility and Warranty
Answer: C
Peoplecert CMS7過去問 CMS7 CMS7 CMS7
NO.16 How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
A. Each stage should be carried out once in the order Plan-Do-Check-Act
B. There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to
implement Continual Improvement
C. There should be a single Plan and Do,then Check and Act should be carried out multiple times to
implement Continual Improvement
D. The entire cycle should be repeated multiple times to implement Continual Improvement
Answer: D
Peoplecert認定証 CMS7認定試験 CMS7 CMS7
NO.17 Which of these statements about Service Desk staff is CORRECT?.
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
C. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
D. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
Answer: C
Peoplecert練習問題 CMS7問題集 CMS7 CMS7
NO.18 Which is the correct combination of Service Management terms across the Lifecycle?
A. 1A, 2B, 3C, 4D
B. 1C, 2D, 3A, 4B
C. 1C, 2B, 3A, 4D
D. 1B, 2C, 3D, 4A
Answer: C
Peoplecert CMS7認定資格 CMS7練習問題 CMS7認定試験 CMS7
NO.19 Which of the following statements is INCORRECT?
A. The SKMS is part of the Configuration Management System (CMS)
B. The SKMS can include data on the performance of the organization
C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
D. The SKMS can include user skill levels
Answer: A
Peoplecert認証試験 CMS7参考書 CMS7練習問題 CMS7
NO.20 Which of the following questions does Service Strategy help answer with its guidance?
How do we prioritize investments across a portfolio?
What services to offer and to whom?
What are the Patterns of Business Activity (PBA)?
A. 3 only
B. 1 only
C. 2 only
D. All of the above
Answer: D
Peoplecert CMS7認定試験 CMS7過去問 CMS7認定証
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