IT業種は急激に発展しているこの時代で、IT専門家を称賛しなければならないです。彼らは自身が持っている先端技術で色々な便利を作ってくれます。それに、会社に大量な人的·物的資源を節約させると同時に、案外のうまい効果を取得しました。彼らの給料は言うまでもなく高いです。そのような人になりたいのですか。羨ましいですか。心配することはないです。JapanCertのAvayaの132-S-916.2 132-S-708.1 132-S-815.1 132-S-712トレーニング資料はあなたに期待するものを与えますから。JapanCertを選ぶのは、成功を選ぶということになります。
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IT 職員のそれぞれは昇進または高給のために頑張っています。これも現代社会が圧力に満ちている一つの反映です。そのためにAvayaの132-S-916.2 132-S-708.1 132-S-815.1 132-S-712認定試験に受かる必要があります。適当なトレーニング資料を選んだらこの試験はそんなに難しくなくなります。JapanCertのAvayaの132-S-916.2 132-S-708.1 132-S-815.1 132-S-712試験トレーニング資料は最高のトレーニング資料で、あなたの全てのニーズを満たすことができますから、速く行動しましょう。
JapanCertの問題集を買ったら1年間の無料オンラインのアップデートを提供する一方で、試験に失敗したら、お客様に全額で返金いたします。
試験番号：132-S-916.2問題集
試験科目：Avaya 「Avaya Specialist - IP Office Implement and Support Elective Exam」
問題と解答：全188問
試験番号：132-S-708.1問題集
試験科目：Avaya 「Specialist: Avaya Voice Self-Service Design Elective Exam」
問題と解答：全77問
試験番号：132-S-815.1問題集
試験科目：Avaya 「Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam」
問題と解答：全118問
試験番号：132-S-712問題集
試験科目：Avaya 「Specialist: Avaya Proactive Contact Solutions Design Elective Exam」
問題と解答：全62問
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NO.1 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C
Avaya 132-S-712練習問題 132-S-712参考書 132-S-712認定試験
NO.2 The Avaya Proactive Contact access server provides which two functions within the system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C
Avaya認定資格 132-S-712 132-S-712認定試験
NO.3 Which feature meets the needs of customers who want to run jobs that play messages to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B
Avaya問題集 132-S-712 132-S-712認証試験 132-S-712認定証 132-S-712認定試験 132-S-712練習問題
NO.4 You are using the Avaya Solution Designer. What is the correct input on the ACD line on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C
Avaya 132-S-712問題集 132-S-712 132-S-712
NO.5 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and the agent
records it and ends when the agent releases the record
Answer:B
Avaya認定資格 132-S-712認定資格 132-S-712過去問
NO.6 Your customer has a group of agents that handle clerical and other duties and who handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because calls are
queueing or being abandoned. However, the response is often too late to be of much help and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B
Avaya認証試験 132-S-712認証試験 132-S-712認証試験
NO.7 When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B
Avaya過去問 132-S-712練習問題 132-S-712 132-S-712 132-S-712認証試験
NO.8 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C
Avaya 132-S-712 132-S-712認証試験 132-S-712認定資格 132-S-712 132-S-712認証試験
NO.9 Your customer has difficulty sorting through their current system's reports to give supervisors
information that pertains only to their particular group. Which feature should in Avaya Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.Hierarchy Manager
Answer:D
Avaya 132-S-712参考書 132-S-712
NO.10 Your customer runs a collections call center. When an inbound call comes in, your customer wants be
able to keep the customer from being called back on the outbound jobs if payment was received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D
Avaya 132-S-712認定資格 132-S-712
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